Frequently Asked Questions
Check out our FAQ pages for answers
to the most common questions.
01
Account and Payment
How do I create an account?
To register for an account, you can simply click here
Do I need an account to shop with You?
You aren’t required to have an account to shop with us. However, we suggest creating one as it will streamline your checkout process for future purchases. With an account, you’ll also have access to your order history.
How do I reset my password?
If you’ve forgotten your password, don’t worry! Just click on the “Lost Password?” link on the sign-in page and follow the instructions to reset your password. You’ll receive an email with a link to reset your password securely.
or you can simply click here. to reset your password.
Which payment methods do you accept?
We currently accept payments through VISA, Mastercard, American Express, Google Pay and Apple Pay.
02
Shipping
How long does shipping & processing take?
We provide free economy domestic shipping and the delivery time takes between 5 to 10 business days.
Orders take 1-2 business days to process before shipment.
As soon as it has been shipped, you will receive a shipping confirmation email with your tracking number. (If you aren’t seeing this email, be sure to check your spam or promotions folder in your inbox!)
During peak periods such as Sales, Black Friday, and Christmas, shipping times may be extended and we will post it on our website for the details. Inclement weather may also disrupt our shipping lead times.
Do you ship internationally?
No, we currently only ship orders to the contiguous United States. However, we may expand our shipping options in the future, so please check back for updates
(For residents of Mexico and Canada, please check with Amazon.com or eBay.com to see if our items are eligible for shipping to your location.)
Where is my order?
Once your order has been shipped, you’ll receive a tracking email with a link provided by the courier to track your package’s transit.
If you haven’t received your shipping notification or your package within the estimated delivery time, please reach out to us by clicking the link here.
My order arrived damaged, what should I do?
We apologize for the inconvenience caused by the damaged delivery. Please reach out to us via the link below and provide an order number and a clear image of the damaged item(s) received.
We’ll work to resolve this issue for you promptly.
Email support@lagomian.com
My order Is incorrect, what should I do?
We apologize for the inconvenience caused by the damaged delivery. Please reach out to us via the link below and provide an order number and a clear image of the incorrect items received.
We’ll work to resolve this issue for you promptly.
Email support@lagomian.com
My order is missing an item, what should i do?
We apologize for the inconvenience caused by the damaged delivery. Please reach out to us via the link below and provide an order number and a clear image of the items received.
We’ll work to resolve this issue for you promptly.
Please note: If you’ve ordered a large quantity of items or one of our larger products, your items may arrive in two separate parcels and be delivered on different days.
Email support@lagomian.com
03
Orders
Can I change or amend my order once it has been placed?
Due to the way our orders are processed, unfortunately, we’re unable to cancel or change orders once they have been placed. We try to have a very fast processing procedure to fulfill our delivery times. Therefore, we ask you to take the time to read and check your order at each stage of the order process to ensure the correct details are entered before placing your order.
How do I find my order number?
Your order number will be located in your original confirmation email sent to you at the time you place your order. This number can be found in both the subject line and the body of the email.
If you have created an account with us, you can also find your order number by logging into your account and clicking into ‘Orders’.
When will the out-of-stock product be available again?
We aim to get all products back in stock as soon as possible. Please note that over time some products may become discontinued as we choose to refresh them with a newer model. If you cannot find the product you are looking for, please reach out to us by clicking the link here.
04
Returns, Exchange and Refunds
What is your returns policy?
If you’re dissatisfied with your purchase for any reason, please email us at support@lagomian.com; or submit a message via our website with your order number and reason for the return.
To be eligible for a return, your item must:
- Be returned within 30 days of receipt of the package.
- Be in brand new condition, in its original unaltered packaging, and include all accessories.
- The customer is responsible for the return shipping cost.
How long will it take to get my refund?
We typically issue refunds within 3 business days of receiving your return at our location. After processing the return, it may take an additional 5 to 7 business days for the refund to appear on your original payment method.
If you haven’t received your refund after this timeframe (typically 10-12 business days), please reach out to us by clicking the link here.
Can I return a Lagomian Item that was purchased from a different retailer?
For returns of Lagomian items purchased from other retailers like Amazon, Walmart, or eBay, you’ll need to check their individual return policies.
We recommend reaching out to the retailer where you made your Lagomian purchase to inquire about their return policy.